How do I cancel my hotel booking?
Please call our call centre number for cancellation. Only those cancellation requests which are made either online or on the phone to our customer support team shall be entertained. Igorooms shall not be liable to entertain any cancellation requests made directly to the hotel without intimating Igorooms.
What are cancellation charges ?
The cancellation charges depend on the hotel, time of stay ('season' time, 'off-season' time), and time of cancellation. To know what's applicable in your case, check the hotel's booking policy mentioned on the booking page while making the reservation.
What if i am not able to check-in to my hotel at all, will I get a refund?
If you don't show up at the hotel, you'll be considered as a no-show and still be charged the entire amount. You will not be entitled to a refund.
If I cancel my booking, how soon can I get a refund?
We take at least 10 to 12 working days to process refunds for bookings cancelled online. Your bank may debit its own separate charges from refunds made to your credit card or bank account.
If I need to cancel my hotel booking, what is the latest I can do this by?
It depends on your hotel. Please go through the hotel's booking policy mentioned on the booking page while making the reservation (in case you missed it, you can always sign in to your Igorooms account and check it. However, please keep in mind that irrespective of what the hotel's booking policy says, you cannot cancel your booking on the day that you're supposed to check-in.
I still haven’t received my refund .what do I do?
We're extremely sorry for the delay. Drop in a mail to us firstname.lastname@example.org
How will I get my money back after cancelling my booking?
We will credit the money back to the same account you used while making the booking.